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General List Guidelines and FAQ

Asking for Help

Good help is often had by asking good questions. Questions like "ASP stopped working, what's wrong" or "How do I secure my server" tend to get ignored as they are far too broad. Be sure you provide the following information:

  1. The version of IIS you are using. Specify if it is W2K Pro or Server, NT Workstation or IIS 6, etc.

  2. The EXACT ERROR or EXACT behavior you are seeing. Bad examples include "My server stops responding" or "after the upgrade, my application fails."

  3. Very often, the first follow-up help arrives in the form of "are there any Event Viewer messages?" so provide them if there are any and say there are none if there aren't. Omissions of the information makes people think you didn't check and if you did check, then you're omitting important information.

  4. Relevant configuration details such as "using host headers", "using only Basic authentication", "content is located on a SANS device.

  5. If you need urgent help, use the IIS Urgent list.

  6. If you have attended a class at IISTraining.com, you can submit a post to IISFastTrackers List at iisfasttrackers@lyris.iislists.com

List Etiquette

  • List members are expected to be kind and courteous to each other. Rude, lewd, racist, sexist, derogatory comments or otherwise inappropriate postings will not be tolerated. Decisions regarding appropriateness of content belong solely and exclusively to Brett Hill.
     
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FAQ

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Legal Stuff

  • These lists are maintained by Brett Hill as a free service to the IIS administrator community. As the administrator of the lists, decisions regarding content, abuse, misuse, appropriateness or or other judgments regarding the lists including the participation or non-participation of any member or group of members are solely his discretion.
     
  • Any information you publish to this list will not be considered as privileged, confidential, and you give up any claims to copyrights or exclusivity.
     
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